Privacy Policy

Introduction

This Privacy Policy explains how Grosvenor Casino collects, uses, stores, and protects personal data when you access or use our website and services.

We are committed to handling personal information responsibly, transparently, and in full compliance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you acknowledge that your personal data will be processed in accordance with this policy.

Who We Are

Grosvenor Casino operates as a licensed gambling provider in the United Kingdom and processes personal data as a data controller under applicable data protection laws.

Our services are intended for users aged eighteen or over and are offered exclusively in regulated jurisdictions.

What Personal Data We Collect

We may collect and process the following categories of personal information:

• Identification details, including name, date of birth, and photographic identification
• Contact information, such as email address, telephone number, and residential address
• Account information, including username, login history, and account status
• Financial data related to deposits, withdrawals, and payment methods
• Verification and compliance data required for Know Your Customer (KYC), anti-money laundering (AML), and responsible gambling obligations
• Technical data, including IP address, device type, browser information, and usage patterns
• Communications with customer support, including live chat, email, and phone interactions

We only collect data that is relevant, necessary, and proportionate to the services provided.

How We Use Your Data

Your personal data is processed for the following purposes:

• To create and manage your player account
• To verify identity, age, and source of funds
• To process deposits, withdrawals, and payment transactions
• To comply with legal and regulatory obligations under UK gambling law
• To monitor and support responsible gambling measures
• To prevent fraud, misuse of services, and financial crime
• To improve platform performance, security, and user experience
• To respond to customer support enquiries

We do not use personal data for purposes that are incompatible with the reasons for which it was collected.

Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

• Performance of a contract (account operation and gameplay services)
• Compliance with legal obligations (UK Gambling Commission requirements, AML regulations)
• Legitimate interests (fraud prevention, platform security, service improvement)
• Consent, where required for specific optional features or communications

Where consent is relied upon, it may be withdrawn at any time through account settings or by contacting support.

Open Banking and Financial Verification

Where Open Banking is used, access is granted only with your explicit authorisation and is limited to verification purposes.

We do not store banking credentials and do not initiate payments through Open Banking without user instruction.

Data obtained through Open Banking is handled securely and in accordance with financial and data protection regulations.

Data Sharing and Third Parties

We may share personal data with trusted third parties only where necessary, including:

• Payment service providers and banking partners
• Identity verification and KYC service providers
• Regulatory authorities, including the UK Gambling Commission, where legally required
• Fraud prevention and risk management partners
• IT and hosting providers operating under strict confidentiality agreements

We do not sell personal data or share it for unrelated commercial purposes.

International Data Transfers

Where data is transferred outside the United Kingdom, appropriate safeguards are applied to ensure an equivalent level of data protection.

These safeguards may include adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose and meet legal obligations.

Retention periods are determined by regulatory requirements, including gambling and financial legislation.

Once data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of data where legally permissible
• Restrict or object to certain types of processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be submitted via customer support, and we will respond within the legally required timeframe.

Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

This includes encryption, access controls, monitoring systems, and regular security assessments.

Changes to This Policy

This Privacy Policy may be updated to reflect changes in legal requirements or operational practices.

The latest version will always be available on our website, and significant changes will be communicated where required.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, you may contact customer support through the official channels provided on the website.