Terms and Conditions

1. General information

These Terms and Conditions govern the use of the Grosvenor Casino website and related services.

By registering an account or using any part of the platform, you confirm that you have read, understood, and agreed to be bound by these Terms.

Grosvenor Casino operates in accordance with UK gambling legislation and is licensed and regulated by the UK Gambling Commission.

The services are intended exclusively for individuals aged eighteen or over.

2. Account eligibility and registration

To create an account, you must:

• Be at least eighteen years of age
• Be legally permitted to gamble under the laws of the United Kingdom
• Provide accurate, complete, and up-to-date personal information
• Register only one account per individual

Multiple accounts, false information, or attempts to circumvent platform controls may result in account suspension or closure.

3. Account verification and KYC

All accounts are subject to identity verification and regulatory checks.

Grosvenor Casino operates a “Getting to Know You” process to comply with UKGC, AML, and responsible gambling requirements.

Verification may include confirmation of identity, address, and source of funds.

Failure to provide requested documentation within a reasonable timeframe may restrict account functionality, including withdrawals.

4. Deposits

Deposits must be made using payment methods registered in the account holder’s own name.

Third-party payments are not permitted.

All deposits are credited to the player’s main balance once successfully processed.

Grosvenor Casino does not accept responsibility for delays caused by external payment providers or banking systems.

5. Withdrawals

Withdrawals are subject to:

• Completion of account verification
• Compliance with these Terms and any applicable bonus conditions
• Use of the same payment method for deposits and withdrawals, where required

Withdrawal times vary depending on the chosen payment method and verification status.

Grosvenor Casino reserves the right to perform additional checks to ensure regulatory compliance.

6. Bonuses and promotions

All bonuses, promotions, and free play offers are subject to specific terms and wagering requirements.

Bonus conditions must be met before any associated winnings become eligible for withdrawal.

Grosvenor Casino reserves the right to:

• Withdraw or amend promotions at any time
• Void bonuses and winnings where terms have been breached
• Exclude certain games or betting patterns from bonus eligibility

Bonuses are offered as a discretionary benefit and may not be available to all players.

7. Responsible gambling

Grosvenor Casino provides tools to help players manage their gambling activity, including:

• Deposit limits
• Reality checks
• Cooling-off periods
• Self-exclusion options

Players are responsible for using these tools appropriately.

Requests for self-exclusion or cooling-off are applied immediately and cannot be reversed during the selected period.

8. Game fairness and RTP

All games offered on the platform are certified and tested for fairness.

Published Return to Player (RTP) values reflect the theoretical long-term payout of each game.

Grosvenor Casino does not alter game mathematics or outcomes.

Individual results are determined by random processes and cannot be influenced by the operator.

9. Prohibited behaviour

The following activities are strictly prohibited:

• Fraud, collusion, or manipulation of games
• Use of automated software, bots, or scripts
• Abuse of bonuses or promotional offers
• Attempted circumvention of verification or responsible gambling controls

Any such behaviour may result in account closure and forfeiture of funds.

10. Account suspension and closure

Grosvenor Casino reserves the right to suspend or close an account where:

• Regulatory obligations require action
• These Terms are breached
• Fraud or misuse is suspected

Where possible, players will be informed of the reason for action taken.

Remaining balances will be handled in accordance with regulatory requirements.

11. Limitation of liability

Grosvenor Casino is not liable for losses arising from:

• Player error or misuse of the platform
• Technical issues beyond reasonable control
• Interruptions caused by third-party services

Nothing in these Terms limits liability where such limitation is prohibited by law.

12. Changes to the Terms

These Terms and Conditions may be updated to reflect regulatory or operational changes.

The latest version will always be published on the website.

Continued use of the platform constitutes acceptance of updated Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact and complaints

Players may contact customer support via official channels for assistance or clarification.

Unresolved complaints may be escalated in line with UK Gambling Commission dispute resolution procedures.